FAQ

TOMOE Mount Fuji

A Yes, we have one in front of JINQ dining, and also one across the road, total of 11 spaces. Due to the limited spaces, please consider sharing the car when you come with several people.

A Yes, we provide wifi connection everywhere . Please feel free to use it, the password is indicated in the restaurant.

A We are terribly sorry, but we have chosen the “non-smoking” restaurant.

A It’s prohibited to come along with your pets in our restaurant, but it’s allowed if it’s a service dog. We will make “Terrace area” when early summer comes, we’re planning to make the area “pet-friendly”.

A Yes, you can. You can ask our staff for which cards.

A Yes. there’s Sengen Taisha Shrine 5 minutes by foot , and World Heritage center which was created by noted architect Shigeru BAN, 10 minutes by foot from GOTEN. You’ll also enjoy the National park area, Shiraito falls or Asagiri Highland area with 30 minutes’ driving distance. If you’re using the public transportation, please check Fujikyuko Express office website http://bus-en.fujikyu.co.jp/

JINQ dining

A Yes, you can book us by phone, or by submitting the date on our “book a table” page.

A We open Cafe Time from 13:00~17:00(Last Order:16:00) and Dinner Time from 18:00~22:00(Last Order:21:00) and close all Tuesdays and 1st & 3rd Mondays.

A We prepare the simple cuisine utilizing local products like organic vegetables and meat based on French cuisine.

A We are choosing products directly from local organic farmers and grower of meats and fish who cares about environment.

A 24 seats.

A We provide local crafts beer and french natural wines or Japanese sake brewery from the region.

A Jinq is in Kanji character blessing from gods, and also we have the image of ZYNC a french style counter bistro restaurant.

A We may do our best if you inform us before.

GOTEN residence

A No, we for the moment, don’t have an option of breakfast, instead you have the mini-kitchen in the residence where you can feel free to cook. We have JINQ dining next to GOTEN residence. and it’s open from 13:00~22:00 (except 1 hour close from 17:00)

A Yes, the staff may understand Japanese/English/French.

A Check-in time is from 16:00 to 21:00, and Check-out time is 10:00
If you may delay on your scheduled arrival time, do let us know in advance.

A Please check our service and amenities page:
http://tomoe-project.com/residence/facilities/

A Yes you may appreciate the reduced price when you stay in long term. Please contact us for your plan.

A When you book by phone or through our website, please pay at the arrival. If you are booking us through other Online Travel Agencies site, please follow the indication of the site you have booked.

A We must charge you the cancellation fee as indicated below.
Cancellation date :
7 days- 0 day prior to the reserved date; 50%
The reserved date or No show; 100%
We may cancel your reservation if you don’t show up until 21:00 of the reserved date without notice( when noticed, 3 hours after the noticed hour) , we may consider your reservation as No-show, or cancellation.
Payments by credit card

A Yes. You can leave your luggage if you arrive early, please do let us know in advance.